The following mediation, conflict management, and conflict resolution training workshops are available as either open enrollment courses or customized on-site courses.
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Communication
Give frontline employees the tools needed to communicate with frustrated or difficult clients effectively.
Learn how to effectively handle challenging one-on-one conversations.
Examine diversity and inclusion in a collaborative and helpful way.
Learn a strategic process to give constructive feedback to disruptive employees in a respectful and clear way.
Create a team environment that is efficient, collaborative and successful.