Give frontline employees the tools needed to communicate with frustrated or difficult clients effectively.
Learn how to effectively handle challenging one-on-one conversations.
Examine diversity and inclusion in a collaborative and helpful way.
Learn a strategic process to give constructive feedback to disruptive employees in a respectful and clear way.
Take your mediation skills to the next level with this advanced topics course.
Get hands-on experience by observing and co-mediating real conflicts.
Non-traditional and Unexplored Career Paths for Mediators