Mindset Mondays

Monday, 28 October 2019
How Constantly Apologizing Impacts Relationships

Have you ever come across someone that is always apologizing but never changes his or her behavior? Ashley Virtue shares her tips on how to resolve conflict with someone that habitually says sorry but doesn't learn from his or her mistakes.

Monday, 21 October 2019
Ultimatums: Good or Bad in the Conflict Resolution Process

There comes a point in a lot of conflicts where we get to a standstill, and we wonder, "How are we going to go forward? Should I give the other person an ultimatum?" Unfortunately, ultimatums can have a negative impact on future relationships. In today's episode of #MindsetMonday, Ashley Virtue shares why resolving conflict outside of court can lead to more positive results.

Monday, 14 October 2019
Intent vs. Impact | Understanding the Difference

Do you know the difference between intent and impact? Ashley Virtue, reminds us that even if the intent behind our actions was positive, it's important that we don't negate the impact of conflict on people.

Monday, 7 October 2019
Managing Conflict at Home

The conflict management skills that you learn at school or at work are transferrable. The next time you are faced with a conflict with a family member, remember to take a step back and utilize the strategies that you've learned.

Monday, 30 September 2019
Concessions in Mediation

One of the hardest things to do when we're in the conflict resolution part of the process is think about making concessions. The idea of compromise has kind of become a dirty word, one that we don't like to use. But if you think about it...being willing to make some concessions when you're in the conflict resolution process is a really important part of being able to move forward.

Monday, 23 September 2019
Body Language: Understanding Cultural Differences

Leaning in, making eye contact, and nodding along is helpful to show others that you are engaging in active listening. But one thing we have to keep in mind as we work in a more and more diverse workforce, is that sometimes there are cultural norms that change how body language can be accepted or given. In today's Mindset Monday video, Ashley Virtue, highlights cultural differences in body language that all managers should be aware of.

Monday, 9 September 2019
California SB 778 - What Every Employer Should Know

On August 15, California Governor Gavin Newsom signed Senate Bill (SB) 778, which updates the state’s sexual harassment training requirements. This law is an amendment to SB 1343. With this new law, employers with five or more employees are required to provide the following: ▸ A minimum of 2 hours of training and education regarding sexual harassment to all supervisory employees ▸ And at least 1 hour of training and education regarding sexual harassment to all nonsupervisory employees in California within six months of their assumption of a position. SB 778 permits employers who have provided training to an employee in 2019 to offer a “refresher” training to that employee two years thereafter (rather than the January 2021 deadline). This will avoid forcing employers who have already provided compliant training from having to do so twice in a single two-year period.

Monday, 26 August 2019
Walking Meetings: Do's and Don'ts That Every Manager Should Know

Walking meetings or "walk and talk" is a growing trend in the workplace. Recent research finds that the act of walking leads to increases in creative thinking BUT as a manager, you should be aware of the pros and cons. In this week's episode of Mindset Monday, Ashley Virtue shares the Do's and Don'ts of walking meetings so that you can bond with employees without stepping over any bounds.

Monday, 19 August 2019
Conflict Resolution: Becoming Fluent

Becoming fluent in conflict resolution can feel as if you're speaking a different language because - you are! Ashley Virtue, Dir. of External Relations, shares her tips on how you can start to integrate your conflict resolution skills to your everyday life so that it starts to feel more natural.

Monday, 12 August 2019
Mediation vs. Legal Action

What's the difference between mediation and taking legal action? Ashley Virtue, Dir. of External Relations at the National Conflict Resolution Center, shares her thoughts in today's episode.