The National Conflict Resolution Center’s signature workshop, the Introductory Mediation Skills (IMS) training, gives participants a thorough understanding of conflict resolution, mediation theory, and interest based negotiation. Much more than this theoretical framework, the NCRC IMS is known nationally and internationally for the practical, step-by-step process that helps people learn how to mediate in a very concrete way. Learning the NCRC methodology empowers new mediators to navigate the unchartered territory of being a third party neutral. Engaging discussion, participatory exercises, short demonstrations or lectures, and plenty of practice mediating makes this course a meaningful learning experience for all participants, no matter what their background or future plans for mediation. This course transforms the way in which one looks at conflict and conflict resolution.
- Conflict Theory
- Stages of Mediated Problem-solving
- Balancing Power
- Managing the Negotiation
- Strategic Communication Skills
- Handling Emotions and Impasse
- Mediator Ethics
- Drafting Agreements
- Role of Attorneys, Advisors and Dispute Resolution Professionals
Contact us for a customized "Introductory Mediation Skills" workshop brought to your group or organization on-site.