How to Respond to Client and Counsel Hate Mail

Presented by: Divorce Mediation Group

Wednesday, December 11, 2019 | 5:30PM – 7:30PM
(Happy Half-Hour from 5:30PM – 6:00PM)

Divorce Mediation Group is proud to present:

How to Respond to Client and Counsel Hate Mail

You will learn about:

  • Prepare a response that is brief, informative, friendly and firm (BIFF).
  • Identify emotional hooks that can be ignored in responding to angry emails.
  • Teach clients how to respond to angry emails by asking ten questions.



Opening remarks by Win Heiskala, CLS-F, mediator with Divorce Mediation Group

william_eddy.jpgBILL EDDY, LCSW, JD, CFLS, is a family lawyer, therapist and mediator, and the President of the High Conflict Institute based in San Diego, California. Mr. Eddy provides training on the subject of high-conflict personalities to lawyers, mediators, judges, mental health professionals and others. He has presented in over 30 states as well as Canada, Australia, New Zealand, England, Greece, France, Israel, Austria and Sweden.

As a lawyer, he is a Certified Family Law Specialist (CFLS) in California, where he has represented clients in family court for 15 years and provided divorce mediation services for over 20 years. Prior to that, he provided psychotherapy for 12 years to children, adults, couples and families in psychiatric hospitals and outpatient clinics as a Licensed Clinical Social Worker (LCSW).  

Mr. Eddy is the author of several books, including:

  • High Conflict People in Legal Disputes, 2nd Ed.
  • SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder
  • BIFF: Quick Responses to High Conflict People
  • So, What’s Your Proposal?
  • The Future of Family Court
  • 5 Types of People Who Can Ruin Your Life

He is the developer of the New Ways for Families® method for potentially high-conflict families, which is being implemented in several family court systems in the United States and Canada. He is also the developer of the New Ways for Mediation® method, which emphasizes more structure by the mediator and more negotiation skills for the parties – with less stress for all. He is the co-developer of the PatternViewer™, a demonstrative computer method for presenting high-conflict parent behavior to decision-makers.
He taught Negotiation and Mediation at the University of San Diego School of Law for six years.  He has served as a Special Master and as a Settlement Judge.  He is currently the Senior Family Mediator at Divorce Mediation Group in San Diego, California. He is on the part-time faculty at the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and on the part-time faculty of the National Judicial College. He has been a Visiting Lecturer at Monash University Law Chambers in Melbourne, Australia for the past six years. He has presented at numerous judicial conferences and state bar conferences, and at international conferences for the Association of Family and Conciliation Courts. He is a founding board member of the Academy of Professional Family Mediators.

He obtained his law degree in 1992 from the University of San Diego, a Master of Social Work degree in 1981 from San Diego State University, and a Bachelors degree in Psychology in 1970 from Case Western Reserve University. His websites are:, and


Cost: No fee.

1.5 MCLE credits


Wednesday, December 11, 20195:30pm to 7:30pm

Divorce Mediation Group
530 B Street, Conference Room 1100
San Diego, CA 92101

$0.00 Register