The Exchange Strategy for Managing Conflict in Healthcare
How to Defuse Emotions and Create Solutions When the Stakes Are High
The Exchange combines a proactive, step-by-step process with unique communication skills that together produce positive results. Through it, managers learn to disarm challenging emotions, model interest-based understanding, and lead joint problem-solving collaborations among their staff, patients and families.
$26.00 price includes $4.00 shipping
A Bold and Proven Approach to Resolving Workplace Conflict
The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict provides the four-stage process that has been derived from the model used at NCRC for more than 30 years to boldly approach intense emotional issues. Specifically designed for the workplace, this guide supplies readers with proven tools to preempt and de-escalate disputes before they become volatile. Whether your company is restructuring, downsizing or merging — or simply needs helpful techniques for use in meetings with angry, disruptive employees — The Exchange is for you!
$28.00 price includes $4.00 shipping
The Exchange Toolkits
Each toolkit includes: A training manual, a copy of The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict book, a DVD of the Exchange process and laminated study cards.
Disclaimer: Please note that toolkits can only be purchased by certified trainers.
$99.00 each + $50 .00 shipping per order
Please call NCRC to order your toolkit.
Carson Cooper (619) 238-2400 x233