This intensive 32-hour skill-building course, offered four times a year, introduces you to effective mediation techniques through a combination of lectures, simulations and participatory exercises, and meets the standards of the California Dispute Resolution Programs Act.
- Conflict Theory
- Stages of Mediated Problem-solving
- Balancing Power
- Managing the Negotiation
- Strategic Communication Skills
- Handling Emotions and Impasse
- Mediator Ethics
- Drafting Agreements
- Role of Attorneys, Advisors and Dispute Resolution Professionals
Contact us for a customized "Introductory Mediation Skills" workshop brought to your group or organization on-site.