The Exchange is a practical and interactive course teaching leaders useful conflict management skills. It adapts the National Conflict Resolution Center’s time-proven mediation strategies by offering a step-by-step approach for resolving conflict. The course looks at the impact of conflict and the cost of not managing it effectively.
Participants learn specific communications skills for conflict situations and a four-stage process to follow. Participants will learn how to manage conflict between others, how to handle issues when they are involved in the conflict and how this process is also applicable to non-conflict situations when a more collaborative approach is necessary.