There are times in which people need assistance in managing their differences, and managers and supervisors are often tasked with that duty. The Exchange process, based upon mediation theory and methodology, is a four-stage process for resolving conflicts. Managers and supervisors learn each stage of the process, one stage at a time. After observing a demonstration and learning the elements of the stage, the participants have an opportunity to practice that stage. Managers and supervisors become inspired by the strategic, thoughtful approach the Exchange gives them to structure the issues. Participants learn to successfully manage a three-way conversation that addresses each person’s interests and those of the organization.
Contact us for a customized "The Exchange" workshop brought to your group or organization on-site.