This strategy gives specific skills to frontline staff to make their jobs easier and help improve client relations.  Participants learn how to utilize this strategy with clients who feel  "wronged" and who seem intent to vent their anger on the nearest representative of the organization they believe has harmed them.  Through interactive exercises, short lectures, and group dialogue, participants’ strengths are reinforced, and they learn skills to overcome the challenges related to communication and conflict management.

Contact us for a customized "The Client Connection" workshop brought to your group or organization on-site.