Do you need customized courses, workshops, or on-site conflict coaching specific to the needs of your corporation or institution? NCRC works with you to design a comprehensive program tailored to your needs. Training can be conducted regionally, nationally, or internationally. More than twenty years of extensive experience in dispute resolution gives the NCRC training team the skills to develop approaches, including conflict management strategies and dispute resolution techniques, uniquely adapted to your organization's specific needs.

Some of our most popular workshops include the following:

Managing Disputes in the Workplace:
AN EFFECTIVE CONFLICT MANAGEMENT STRATEGY

A strategy you can use in a variety of different conflict situations. Our most popular workshop, this strategy has proven to be well received and used by professionals in a variety of work place environments. NCRC developed this strategy based on years of experience and research in the fields of mediation, negotiation, and conflict management.

Dealing with Difficult Personalities:
PRACTICAL APPROACHES TO REAL LIFE ENCOUNTERS

The emotional volcano, the shrinking violet, the bully, the victim, the busybody, the controller, the passive/aggressive partner. Do any of these difficult people inhabit your workplace or organization? You may not be able to change them but would you like to be able to manage them differently? Learn to do this by managing yourself differently through an "aikido" strategy for approaching conflict. This interactive workshop will give you a chance to experiment with what works for you and challenge you to try some techniques you thought you could never learn.

Cultural Issues in Conflict Management:
A SMALL WORLD IN A LARGE UNIVERSE

Gender, family, neighborhood, workplace, ethnicity, nationality. Each of these implies a culture: an expected way of behaving, a set of assumptions, a network of values and belief systems reflected in language and communication styles. This workshop is premised on the belief that diversity adds richness to experience. It provides opportunities for participants to examine their cultural biases and underlying values.

A Workshop on Anger:
THE "HOW'S" AND "WHY'S" OF DEALING WITH ANGER

Long after the event, people remember the knot in the stomach, the sweat in their palms, or the tightening along their jaws. They remember the physical as well as the psychological impact of anger. This workshop explores the topic of anger and constructive ways to manage it.

Conducting a Meeting:
MAKING MEETINGS MEAN SOMETHING

Are you frustrated by meetings that go on forever? Does it seem as if you never have time to get through the agenda so the really important issues get discussed? Are there some folks who have to talk endlessly on every issue and others who never say a word and then undermine decisions by complaining? Meetings don't have to be frustrating.

Learn how to make them effective, efficient and even fun. Experience a well-run meeting during a practical role-play. You will have an opportunity to try out tested techniques and see for yourself how to apply them to your own business or workplace meetings.

Effective Communication:
WHEN TALKING IS NOT ENOUGH

One of the universal experiences of humans in conversation is being misunderstood. Usually the consequences are benign, presenting an opportunity for deeper communication.

However, at times, feelings are hurt, rumors are started, a chain of gossip is initiated and the original intent of the communication is derailed. This workshop is designed specifically for workplaces where individuals are expected to work together. The goal of this workshop is to give participants tools and strategies for ensuring that the messages sent are the ones received.