Mediation Skills Training

Introductory Mediation Skills

This intensive 32-hour skill-building course, offered four times a year, will introduce you to effective mediation techniques through a combination of lectures, simulations, and participatory exercises and meets the standards of the California Dispute Resolution Programs Act.

CURRICULUM INCLUDES
Conflict theory Stages of mediated problem solving Balancing power Managing the negotiation Strategic communication skills	Handling emotions and impasse Mediator ethics Drafting agreements The role of attorneys, advisors, and dispute resolution professionals

Advanced Mediation Skills

Learn the "tricks of the trade" from mediators highly experienced in using NCRC's mediation model in a variety of actual cases. This interactive course builds on skills learned in the Introductory Mediation Skills Training and introduces new techniques for dealing with impasse, ethical dilemmas, money issues, high conflict personalities, and adaptations of the facilitative model in business and legal settings. Supervised one-on-one skill development, individual coaching sessions, and feedback are provided by NCRC trainers and mentor mediators.

CURRICULUM INCLUDES

Addresses impasse, ethical dilemmas, money issues, high conflict personalities Adaptation of the facilitative model to more evaluative settings Individual coaching sessions Applies towards NCRC Mediator Credential curriculum

Who Should Attend?

Even "born mediators" need training. Mediation skills enhance your effectiveness in dealing with a wide array of professional and personal challenges. This training gives you essential conflict resolution skills. This course is particularly useful for

• Human resource professionals,
• Attorneys and paralegals,
• Mental health professionals,
• Managers and supervisors,
• Educators and law enforcement professionals,
• Realtors and property managers, and
• Dispute resolution professionals.

Professional Credits (CEU's)

• 26 hours MCLE. NCRC certifies that this activity conforms to the Standards for Approved Education Activities prescribed by the Rules and Regulations of the State Bar of California
• 23 hours of continuing education for Certified Rehabilitation Counselors
• 20 hours Employee Assistance Certification Commission
• 25 hours continuing education credits for MFCCs and LCSWs by California Board of Behavioral Sciences
• 25 hours continuing education credits in Consumer Services for Real Estate Professionals by the California Department of Real Estate
• Satisfies the 32-hour training requirement for San Diego Superior Court General Civil Mediation panel