Disputes, disagreements, and honest differences are a normal part of any workplace. However, when they are ignored or dealt with in unproductive ways, they can escalate into serious conflicts that take up valuable time, damage relationships, undermine productivity, and ultimately lead to expensive and unnecessary lawsuits or turnover. If you are ready to deal with workplace issues in a new and engaging way, sign up for The Exchange Training today!

Is Your Office a Hotbed for Violence?

Experts say communication and employee appreciation are key to diffusing office tensions.  Click here to read an article about recent events and how office conflicts can be resolved. 

The Impact of Conflict in the Workplace: Staggering Statistics:

In fact, when surveyed, most employees were able to identify a significant impact on the workplace when conflict is not dealt with effectively. 76% said that they have avoided other co-workers, 14% have pretended to be sick or missed meetings, and up to 12% said they have left the company altogether. Statistics show that the typical manager spends 42% of his or her time dealing with conflict. That's time that is spent AWAY from direct productivity such as strategic planning and business development. If you have the right techniques to address and resolve workplace disputes, these negative effects can be avoided and you can get back to doing the work that you love.

What is The Exchange Training?

NCRC's Exchange Training is a practical, interactive course that presents useful skills for conflict management in a pragmatic fashion. The primary objective of this course is to provide professionals with an understanding of vital skills and strategies for effectively managing workplace conflicts. The Exchange is a structured 4-stage process that gives you new tools for managing effective communication so that creative resolutions can be reached. It helps bring new ideas to old problems. In the Exchange Training, you will learn how to ask the right questions, identify underlying interests, and de-escalate strong emotions. The hope is that these communication tools will give you and your employees, greater confidence in your ability to handle disputes successfully.

Who should take The Exchange?

The Exchange training was specifically developed for managers, supervisors, and HR professionals. However, anyone within a workplace that oversees other employees could benefit from The Exchange Training.

Why take The Exchange?

Learning the Exchange process helps create internal capacity for managers and supervisors to productively reduce conflict and avoid litigation costs. But more than that, the process is designed to also provide tools for ongoing models of positive behavior for the employees who participate. The structure of the exchange is one that leads to accountability and taking responsibility both for the problem and its solution.

Unlike other models, The Exchange Process is based on a collaborative, integrative, bargaining approach where everyone participates. One of the underlying premises is that people who are part of the process have a stake in the outcome. Another is that people not only can, but must make decisions for themselves. As the manager you will help the employees assess what solutions would meet their individual interests, as well as maintain the interests of the company. By working together to understand the facts, the feelings, and the potential solutions, your workplace relationships will be stronger and your "bottom line" improved.

Background:

The National Conflict Resolution Center (NCRC) presents our Exchange Training for businesses, public agencies and corporations. NCRC has provided dispute resolution services and training nationally and internationally since 1983. Based in San Diego, NCRC is the largest full-service conflict resolution center in Southern California and one of the most prominent in the United States. NCRC's goal is to bring mediation skills and strategies to the workplace by providing managers, supervisors and HR professionals with a structured, learnable process to address conflicts between their employees. We have adapted 26 years of successful mediation experience dealing with emotions through getting people to talk to each other in a strategically structured way for the workplace. We believe that conflict is inevitable, but it is manageable. Don't let workplace disputes affect morale and productivity. Register for the Exchange Training today and get the tools you need to lead your office to the best solution possible.

How do I register?

The Exchange Training can be modified or adapted to fit your individual company needs. There are two ways to register for the training. We can send qualified trainers to your company for a customized large group session, or you can send representatives from your company to one of our quarterly Exchange Trainings. Call for details.

For more information, please contact Ashley Virtue, Director of External Relations at (619) 238-2400 Ext: 221 or avirtue@ncrconline.com.

Upcoming Exchange Training Dates:

Dates: September 21, 2010
Time: 8:00am - 5:00pm
Location: San Diego, California
Price: $395 ($450 after September 10th - multiple attendee discount available)